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Shipping & Returns

How can I return an item?

If you have purchased an item on sale or applied a discount / store credit or gift card you are responsible fo...

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Oct 11, 2016 01:56PM AEST

When will my order be dispatched/sent?

Our operating hours are Monday-Friday 9am-5pm, Australian Eastern Standard Time (AEST). Monday: order ...

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Oct 08, 2015 03:34PM AEST

How long until I receive my order?

Delivery is dependent on the service you select at checkout. Express Post is available to all domestic custom...

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May 19, 2016 02:13PM AEST

What are customs/import fees?

Unfortunately we do not have any control over your local Customs/Import Authority, and therefore cannot predic...

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Oct 08, 2015 03:44PM AEST

Can I get a free return?

If your order is eligible, just contact us at and we will email you a free retur...

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May 10, 2016 07:26PM AEST

Can I get a refund?

In accordance with Australian Consumer Law and our Site Policy, which is accepted by the customer at the point...

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Nov 17, 2016 10:31AM AEST

How long will it take to process my return?

After the postman delivers us your goods, we’ll process it within 2–3 days. That’s right, don’t cha wish other...

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Oct 08, 2015 04:10PM AEST

I cannot find my order under my account or I do not have an account. H...

If you cannot find your order on your account, this means you were not logged in at the time of making the pur...

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Oct 08, 2015 04:14PM AEST