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Returns

How can I return an item?

Sorry to hear your item isn't right! All you need to do is follow the prompts at the link below and complete t...

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Nov 02, 2018 01:01PM AEST

Can I get a refund on my return?

In accordance with Australian Consumer Law, we do not offer refunds on returns due to sizing, fit, change of m...

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Nov 02, 2018 12:39PM AEST

Can I get free return postage?

We offer free return postage for Australian orders that spend a minimum of $75. To obtain your free label, p...

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Nov 02, 2018 12:38PM AEST

Can I exchange an item?

We don’t offer exchanges or refunds on items unless it is faulty or significantly misrepresented, but you are ...

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Nov 02, 2018 12:37PM AEST

How do I return from overseas?

We now offer easy, local returns for NZ & USA customers… To book your return, please follow this link: htt...

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Nov 02, 2018 12:40PM AEST

How long will it take to process my return?

Once your return shows as 'Delivered', we will aim to process it within 2 business days. Sometimes, public hol...

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Nov 02, 2018 12:57PM AEST

I have requested a free return label. Where is it?

If you are an Australian customer that is eligible for a free return, a label will be sent to you within 1 bus...

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Nov 02, 2018 01:04PM AEST