Help is here!

Type your question above.

What should I do if I receive an incorrect or faulty item?

Last Updated: Nov 02, 2018 12:09PM AEST

We are extremely sorry to hear that you've received an incorrect or faulty item. Please send us an email on or drop us a line on Facebook Messenger with your order number, the name/product code of the item you were supposed to receive, photos of the fault or incorrect item and any further details that will assist us in rectifying the issue in the quickest way possible. To return an item please follow the steps stated in ‘How do I return an item?’ and we'll do our best to resolve this for you ASAP.