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Common Questions

Sales & Promotions

  • Do you have discount codes?

    Australian and NZ students are entitled to a 10% off discount through Unidays, year round. We occasionally do sales and discounts, or free gifts with purchase on our website. Sign up to our newsletter to be the first to know when we have promotions!

  • Can I use more than one discount code?

    Unfortunately, as per our website terms and conditions, only one discount code is allowed per order. You can place multiple orders to take advantage of different promotions or discount. Any single order found with more than one offer applied will be cancelled. See our promotions terms and conditions for more info.

  • Why isn't the discount code working?

    All of our discount codes have terms and conditions. The most common reasons the code won't work is: you have not reached the minimum spend, the code is not valid on the items you're buying, you have already used the code, the code has expired, or you have a free gift in your shopping cart.

    To find out specific terms and conditions for your code, see our promotions page.

  • What is a bundle deal?

    A Bundle is a special deal where you can get a discount for buying all the items listed in the bundle or pack. Yes, savings! The stock is limited, so act fast. For the bundle discount to apply, you must add one of each item in the bundle (as listed) to cart. Please see our promotions page for more info.

  • What is a Gift With Purchase?

    Sometimes, we have special offers where if you meet a minimum spend, you are eligible for a free product as specified on our website. You must meet the minimum spend specified on the product, and the product must be added to cart in order for you to receive it. For more information, please see our promotions page.

  • What is a Pre-Order?

    A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase.

    If an item is not in physical stock, the term PRE ORDER will appear in the product name and the product description will have further information about the expected delivery timeframe and shipment thereafter.

    It is the customers responsibility to read and understand this information before proceeding to place a PRE ORDER, as we do not offer refunds for late delivery, as this is outside of our control.

  • What does 'Coming Soon' mean?

    Coming Soon means the item is temporarily sold out but will be back soon! Sign up in the product to get an email notification when it's back in stock.

Fit & Style

Placing An Order

  • How can I pay for my order?

    We accept the following payment cards: Visa, Mastercard and AMEX. We also accept PayPal payments. Can’t wait ‘til pay day? We also offer AfterPay for Australian, New Zealand and United States residents, as well as LayBuy for New Zealand residents.

  • How do I know you have received payment for my order?

    You will receive confirmation of purchase email within 24 hours of purchasing your item. If you haven’t received it after 24 hours, please contact info@beginningboutique.com.au

  • What currency will I be charged in?

    You'll be able to view the store in your preferred currency, but as we are an Australian Store, we will charge the payment in AUD. The conversion will take place by your bank after the payment has been processed, and the exact amount will depend on your bank and their conversion rate and fees (if any). If you're unsure, we advise contacting your bank.

  • I’m confused by the grand total.

    All our prices (unless you are shopping on the NZ or USA site), are displayed in AUD. We aim to estimate the cost of items in your local currency, but your invoice will state the grand total in Australian dollars.

  • What is a Security Check?

    We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

    If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.

  • An item I wanted sold out! Will you get it back in stock?

    Sorry to hear your fave thing sold out! Select your size and click on the “email me when back in stock” button under the Sold Out icon to be the first to know when this item is restocked. Generally, however, we do not re-stock anything on sale

  • How do I use my store credit/gift card?

    Your store credit comes in a gift card form and is valid for 12 months. You will need to enter this code at checkout so that your credit is applied correctly. If there is a remaining amount to pay (i.e. the gift card does not cover the whole amount), you will be asked to select a secondary payment method to cover any extra costs. You can use multiple gift cards on orders.

  • Can I use a gift card and a discount code on the same order?

    Yes, you can! Simply add both your gift card code and discount code in the "Gift card or discount code" section of the checkout to apply.

Changing My Order

  • Can I make changes to my order?

    Due to our fast dispatch timeframes, we require all changes and cancellations for store credit to be requested over the phone within one hour of placing your order. On weekends or public holidays, please ensure you call us at 9 am AEST on the next business day so that your order can be pulled from the dispatch queue. Any orders that are already in the picking and packing queue cannot be cancelled or changed due to the high volume of orders that are dispatched daily. Please contact us on +61 413-028-685 for any urgent issues.

  • Help! I’ve entered the wrong address!

    Please contact us on +61 413-028-685 immediately so we can get this changed for you! Whilst we will endeavour to update this for you, orders that have exceeded the one hour time slot cannot be changed. Please see ‘can I make changes to my order?’ section for more information.

  • Can I cancel my order?

    Please take care when choosing your item and size, as we have a small window of time to cancel any orders once they have been placed. This is to ensure our team stays on top of the volume of orders we receive each day. Please note that any orders cancelled due to change of mind or incorrect size selection will be issued with a store credit gift card, in accordance with our Refund Policy and Australian Consumer Law. Please contact us on +61 413-028-685 for any urgent issues. Please see ‘can I make changes to my order?’ section for more information.

  • What if I forgot to apply my discount code/gift card?

    Unfortunately, we are unable to alter the payment method of an order after it has been confirmed, placed and paid for. If you have forgotten to apply your discount or gift card, we cannot apply it after payment has been processed, sorry.

    Each promotion has its own terms and conditions, please see the promotions page for more information.

Shipping

  • When will my order be dispatched/sent?

    We aim to ship all Australian orders the same or next business day. Our delivery times and cutoffs are:

    Mon Order before 2pm AEST
    Tue, Wed, Thu, Fri Order before 4.30pm AEST
    Sat, Sun Closed, all orders shipped on next business day
    Public Holidays Closed, all orders placed on Public Holidays will be shipped the next business day

    We aim to ship all international orders the same or next business day. Please note that customs may affect your delivery time and additional costs may be added to your order by your government policy. Our delivery times and cutoffs are:

    Mon Order before 2pm AEST
    Tue, Wed, Thu, Fri Order before 2.30pm AEST
    Sat, Sun Closed, all orders shipped on next business day
    Public Holidays Closed, all orders placed on Public Holidays will be shipped as soon as possible from the next business day

    Brisbane Metro Same day: Order before 9am Monday to Friday.  We cannot ship to PO Boxes for this service - if you select this the package will be returned to us and reshipped. This is an authority to leave service. 

  • How long until I receive my order?

    Delivery is dependent on your location.

    For Australian customers, we ship via Express Post and delivery is 1-2 business days after dispatch for metro customers, and 2-3 business days after dispatch for regional customers. Please note that this timeframe is not guaranteed, and we are not responsible for any delays with Australia Post that are outside of our control.

    For New Zealand customers, we ship via DHL and delivery is 2-10 business days after dispatch. Please note that this timeframe is not guaranteed, and we are not responsible for any delays with the courier that are outside of our control.

    DHL is available for worldwide customers (some exclusions apply) and delivery is 2-10 business days after dispatch. Please note that this timeframe is not guaranteed, and we are not responsible for any delays due to local Customs/Import Laws that are outside of our control.

    Please see our Shipping Info page for more information.

  • Why have I been charged a customs/import fee?

    Unfortunately we do not have any control over your local Customs Authority and any fees that are required to be paid to deliver your parcel are in accordance with your country's import laws.

    This information is listed on our site (on the Shipping Information page, under "Taxes & Duties") to ensure that you are not misled by the term 'shipping costs', and we apologise if you have not understood this wholly before placing your order.

    Please note that we are required to declare true and correct information on your parcel, so we cannot give false or misleading information with regards to the contents of your parcel.

Returns

Order Issues

  • What should I do if I receive an incorrect or faulty item?

    We are extremely sorry to hear that you've received an incorrect or faulty item. Please send us an email on info@beginningboutique.com.au or drop us a line on Facebook Messenger with your order number, the name/product code of the item you were supposed to receive, photos of the fault or incorrect item and any further details that will assist us in rectifying the issue in the quickest way possible. To return an item please follow the steps stated in ‘How do I return an item?’ and we'll do our best to resolve this for you ASAP.

  • I'm missing an item from my order.

    We are so sorry to hear you are missing an item from your order. Please check to see whether your order includes an item on ‘pre-order’ as this item is not yet available. Please see the ‘What does Pre-Order mean?’ section to find out more.

    If your item is still missing and isn’t on ‘pre-order’ please contact us on info@beginningboutique.com.au with your order number and an explanation of which item is missing, and we will endeavour to get this out to you ASAP!

  • Help - my order has not arrived yet!

    The first thing to do is check your tracking link, sent via email when your order is dispatched. That will tell you where your order is or was last scanned.

    Occasionally, there are delivery delays with couriers that are outside of our control. However, if your order tracking is showing your order has been in transit for more than a reasonable amount of time, we are here to help. Please contact our customer service team so that we can launch an enquiry with the shipping service. 

Beginning Boutique

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