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Common Questions

Sales & Promotions

  • What is a Pre-order?

    A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase.

    If an item is not in physical stock, the term PRE ORDER will appear in the product name and the product description will have further information about the expected delivery timeframe and shipment thereafter.

    It is the customers responsibility to read and understand this information before proceeding to place a PRE ORDER, as we do not offer refunds for late delivery, as this is outside of our control.

Fit & Style

  • Do you stock plus sizes?

    The largest sizes in our stock range would be a size L/12 (Australian) and occasionally size XL/14. This is due to the stock availability of our suppliers and designers.

  • What size range do you stock?

    Generally, our sizes range for garments is size 6/XS (AU) to size 12/L. Occasionally we receive 4/XXS and 14/XL. The size range available for each product is specified on its product page.

Placing An Order

  • How do I use my store credit?

    Your store credit is applied to your account and you do not need any code or voucher. Just make sure you are logged into your account when making your next purchase. It will appear in the check out process under the 'Payment' page.

    You will simply need to tick the box asking if you would like to use the store credit.

  • Where do I put the discount code if I use Paypal at the checkout?

    Unfortunately, Paypal does not allow a discount code to be added at Stage 3 of checkout. There are two alternative ways to add a discount code and still pay via Paypal. They are as follows:

    1. Select 'Bag' and then 'View/Edit Bag' in the drop down menu. This will show you all your items in your shopping bag. On the right, there will be an a Discount Code/Gift Card box, enter your discount code here. You may now process your payment with Paypal express.

    2. Select the 'Checkout' option. On Step 2, when you select Paypal as the payment option, a prompt link will appear for you to click to add a discount (as pictured). Select this and it will redirect you to your shopping bag where you can enter your code on a Discount Code/Gift Card box on the right.

  • Why isn't the discount code working?

    All of our discount codes have terms and conditions. The most common reasons the code won't work is: you have not reached the minimum spend, the code is not valid on the Gift Card and Gift category, you have already used the code, or you have a free gift in your shopping cart.

    To find out specific terms and conditions for your code, see: http://beginningboutique.com.au/terms-and-conditions

  • What is Afterpay?

    Shop now. Pay later. Interest-free.

    Afterpay offers simple, flexible instalment plans to Australian online shoppers. Buy what you want today, choose how and when you pay for it.

    Learn more about Afterpay

Changing My Order

  • How can I change my order?

    To change your order please get in contact with us. If your order has already shipped, you can't make any changes.

  • Can I change my address?

    If you make a mistake on your billing or shipping address, please let us know as soon as possible so that we can update your details.

    Don't forget that our dispatch turnaround is very quick, so it's important to let us know right away if you need to make any changes to your information.

    If your order is already packed and ready for dispatch, unfortunately, we cannot make any changes to your details.

  • Can I cancel my order?

    If your order has not been packed or shipped, and you change your mind on the item(s), we can cancel the shipment of your order and offer you a store credit.

    In accordance with Australian Consumer Law and our Site Policy, which is accepted by the customer at the point of purchase, we are not required to provide a refund if you make a wrong selection, or if you change your mind.

    If your order has been packed and shipped, we cannot intercept the mailing process and we cannot cancel the order.

  • What if I forgot to apply my discount code?

    If you have forgotten to apply your discount, we cannot apply it after payment has been processed.

    Each promotion has its own terms and conditions, which include but are not limited to the following:

    • discount cannot be used in conjunction with any other offers
    • minimum spend amount (as specified)
    • only valid on products in specified category
    • no transfers
    • no extensions
    • cannot be applied after order has been successfully placed and paid for

Shipping & Returns

  • How can I return an item?

    If you have purchased an item on sale or applied a discount / store credit or gift card you are responsible for the cost of your return shipping. It is up to you which service you choose however we do recommend tracking to avoid lost parcels. All international customers are responsible for return shipping also.

    If you are a domestic customer and have paid full price for your items you should have received a free return label in your parcel. You simply attach this to your return parcel and lodge at your local post office. Please still keep a copy of your tracking / consignment number as we cannot follow these up.

    >> Download our Returns Exchange Form (PDF)

     

  • When will my order be dispatched/sent?

    Our operating hours are Monday-Friday 9am-5pm, Australian Eastern Standard Time (AEST).

    • Monday: order before 10am (AEST) for dispatch today
    • Tuesday: order before midday (AEST) for dispatch today
    • Wednesday: order before midday (AEST) for dispatch today
    • Thursday: order before midday (AEST) for dispatch today
    • Friday: order before midday (AEST) for dispatch today
    • Saturday: order anytime for dispatch on the next business day
    • Sunday: order anytime for dispatch on the next business day
    • Please note that the above dispatch times are not applicable on Public Holidays
    • Please note that all orders placed after the daily cutoff will be shipped on the next business day

  • How long until I receive my order?

    Delivery is dependent on the service you select at checkout.

    Express Post is available to all domestic customers and delivery is 1-2 business days after dispatch for metro customers, and 2-3 business days after dispatch for regional customers. Please note that this timeframe is not guaranteed, and we are not responsible for any delays with Australia Post that are outside of our control

    DHL is available for New Zealand customers  delivery is 2-10 business days after dispatch. Please note that this timeframe is not guaranteed, and we are not responsible for any delays with Australia Post or New Zealand Post that are outside of our control.

    DHL is available for worldwide customers (excluding Russia) and delivery is 2-10 business days after dispatch. Please note that this timeframe is not guaranteed, and we are not responsible for any delays due to local Customs/Import Laws that are outside of our control

  • What are customs/import fees?

    Unfortunately we do not have any control over your local Customs/Import Authority, and therefore cannot predict the cost of this fee, if applicable.

    Please note that we are required to declare true and correct information on your parcel, so we cannot give false or misleading information with regards to the contents of your parcel.

  • Can I get a free return?

    If your order is eligible, just contact us at info@beginningboutique.com.au and we will email you a free return label should you need to return your order.
    If your order contains any of the following, it is NOT eligible for a free return:

    • Sale item
    • Store credit
    • Gift card
    • Discount code applied
    • Promotion participation
    • International shipping

  • Can I get a refund?

    In accordance with Australian Consumer Law and our Site Policy, which is accepted by the customer at the point of purchase, we are not required to provide a refund if you make a wrong selection, or if you change your mind. This includes all payments made with AfterPay. You can read more about out AfterPay policy at the following link: https://beginningboutique.com.au/afterpay

    In the case where a major fault has occurred with the product, we will offer a repair or replacement. If we cannot repair or replace the product, we will offer a store credit or refund - whichever outcome is preferred.

    Please note that all fault claims are assessed on a case by case basis and the outcome for refund is at Beginning Boutique's discretion.

  • How long will it take to process my return?

    After the postman delivers us your goods, we’ll process it within 2–3 days. That’s right, don’t cha wish other stores were fast like us? Remember to ship via tracking as we are not responsible for lost packages.

  • I cannot find my order under my account or I do not have an account. How do I lo...

    If you cannot find your order on your account, this means you were not logged in at the time of making the purchase. You can fill out your order details on that bottom of this link to retrieve your order:

    http://beginningboutique.com.au/returns-exchanges/

    From there you will be able to lodge a return request online.

Beginning Boutique

  • Who is Agent Louie?

    Agent Louie is our sassy office cat, Louie, who's on a mission to deliver your goods and keep the Pesky Pug Pack away! He keeps you updated on the whereabouts of your order and all your mission details via top secret email. He's always up to something new so watch your emails to find out what's happening next!

  • Do you have a physical shop front?

    We do not have a retail shop front but if you would like to enquire about a particular garment or product you can email us at info@beginningboutique.com.au

  • What is included in the "Gifts" category?

    The Beach People, The Horse watches, Daniel Wellington watches, Status Anxiety bags, books, novelty gifts, makeup, designer accessories, phone cases, and some jewellery.

  • How do I model for you?

    Currently, we only work with models through modelling agencies. If you have an agent, feel free to get them to send your digitals to info@beginningboutique.com.au

  • How do I become a VIP?

    To become one of our beloved VIPs, you must have an account created on our site and have made a minimum of 10 purchases, or have spent $1000+. All our VIPs get access to sales early, plus we send out goodie boxes to the 50 top spenders each month!

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